Questions & Answers
Orders, shipping, pre-orders and returns.
How long until my order ships?
In-stock orders ship within 3 to 5 business days.
Which shipping options do you offer?
You'll see live USPS and UPS prices at checkout based on your address. Records can also ship by USPS Media Mail, our cheapest option, but it's slower and has no guaranteed delivery date.
Will I get tracking?
Yes. Every order ships with tracking, emailed to you when the label is created.
Do you ship outside the US?
Not right now. We ship to US addresses only, from Whittier, CA.
How do pre-orders work?
You pay now and your record ships as soon as it arrives from the pressing plant. Release dates are estimates and can move. If your order mixes pre-order and in-stock items, it ships together when everything is ready.
Can I cancel a pre-order?
Pre-orders can be refunded within 10 days of purchase.
Will sold-out records be repressed?
Limited and numbered editions are never repressed. Standard editions sometimes come back: join the newsletter to hear first.
Can I return a record?
No. All sales are final on records, 45s, test pressings and posters. The one exception is pre-orders, which can be refunded within 10 days of purchase.
Can I return clothing?
Yes, within 7 days of delivery if it's unused and unopened. Email contact@gangstersoulharmony.com to start a return. You pay return shipping unless the return is due to our mistake, such as a damaged or incorrect item.
My order arrived damaged or wrong. What now?
Email photos of the package and the item to contact@gangstersoulharmony.com within 3 days of delivery and we will make it right.
Can I pay over time?
Yes. At checkout, choose Shop Pay and select installments to split eligible orders over $35 into smaller payments, subject to approval. You can also pay with PayPal, Venmo, Apple Pay, Google Pay or any major card.
Are the test pressings and signed copies authentic?
Yes. Test pressings come straight from the plant and are hand-signed by George Miller Jr.